Measuring Everything You Do In IT Services

If you can’t measure it, you will never be able to manage it.  When you think of measuring what you do in the IT operations and services, you must answer the following questions- How happy are the customers of the IT services you provide? How many failures are caused to the business users due to the IT services? The Metrics By using metrics, you can quantitatively describe the process which is being measured. These define what should be measured and how. There are three types of metrics that must be measured- Technology metrics includes component and application metrics Process metrics…
Read More

Making the Best Of Worst In IT Services 

It’s not as easy as it sounds to make the best of the worst and IT services. When it comes to services where human interaction is necessary, there are many problems that arise. The failed transactions communicate a lack of respect which is the primary human need and closest type of security. So, even the client service interactions are relatively brief and have inconsequential outcomes, they are the ones who have the power to create a burning frustration that leads to road rage. Here are some of the basics that you need to keep in mind to make the best…
Read More


Contact Us

Get A Call

Thank You

We will contact you soon

Thank You For Interest

We will get in touch shortly