{"id":2321,"date":"2020-06-02T12:55:00","date_gmt":"2020-06-02T07:25:00","guid":{"rendered":"https:\/\/www.sygitech.com\/?p=2321"},"modified":"2020-06-02T12:55:00","modified_gmt":"2020-06-02T07:25:00","slug":"measuring-everything-you-do-in-it-services","status":"publish","type":"post","link":"https:\/\/www.sygitech.com\/blog\/measuring-everything-you-do-in-it-services\/","title":{"rendered":"Measuring Everything You Do In IT Services"},"content":{"rendered":"\n<p><em>If you can\u2019t measure it, you will never be able to manage it.&nbsp;<\/em><\/p>\n\n\n\n<p>When you think of measuring what you do in the IT operations and services, you must answer the following questions-<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>How happy are the customers of the <a href=\"https:\/\/www.sygitech.com\/it-infrastructure-management.html\" target=\"_blank\" rel=\"noreferrer noopener\">IT services<\/a> you provide?<\/li><li>How many failures are caused to the business users due to the IT services?<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Metrics<\/strong><\/h3>\n\n\n\n<p>By using metrics, you can quantitatively describe the process which is being measured. These define what should be measured and how. There are three types of metrics that must be measured-<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Technology metrics includes component and application metrics<\/li><li>Process metrics are defined by CSFs and KPIs<\/li><li>Cost Metrics<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you can\u2019t measure it, you will never be able to manage it.&nbsp; When you think of measuring what you do in the IT operations and services, you must answer the following questions- How happy are the customers of the IT services you provide? How many failures are caused to the business users due to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[37,18],"tags":[],"class_list":["post-2321","post","type-post","status-publish","format-standard","hentry","category-it-consultancy","category-it-infrastructure"],"featured_image_src":"","author_info":{"display_name":"priya","author_link":"https:\/\/www.sygitech.com\/blog\/author\/priya\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Measuring Everything You Do In IT Services - Sygitech Blog<\/title>\n<meta name=\"description\" content=\"How happy are the customers of the IT services you provide?How many failures are caused to the business users due to the IT services?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sygitech.com\/blog\/it-infrastructure\/measuring-everything-you-do-in-it-services.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Measuring Everything You Do In IT Services - 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