Dark Data Management: Choose right data analytics tools and methodology

dark data management managed it services

Data is always an important aspect that contributes to the success of every business sector and its future insight. Along with structured data, a huge amount of unstructured data also occupies the storage of every organization; starting from raw survey data to previous employees’ details or customer information, and so on. Most of these unstructured and untapped data that is yet to be processed or analyzed, known as ‘dark data’, is kept in data repositories. Companies often keep a vast amount of unstructured or semi-structured data being stored in log files or data archives for future use.

Is Dark Data useful?

With the proper methodology and analysis tools, valuable dark data can be utilized. If those are harnessed effectively, dark data can be used to produce business insights. There are several ways to utilize dark data.

Generally, organizations analyze the dark data to develop a greater context. Analysis of dark data can be helpful to reveal trends, patterns, and relationships that are missed during normal business intelligence and analytics activities. Dark data analysis could give your better understanding of the customers’ requirements and helps in reframe your business insights.

Benefits of utilizing dark data

Analyzing ark data can be helpful to the organizations to discover deeper business trends, understand customer expectations, and make strategic decisions for betterment. Apart from this, there are also other benefits of dark data utilization, such as:

Storage space and cost-saving – By making most of the unstructured data that gets accumulated over time, organizations can fix the storage space issue. If the huge unstructured and unutilized data is used, the storage space will be recovered and that also results in financial savings.

Resolve hacker’s issue – If the collected data is systematically stored and used, organizations will automatically be able to strengthen security procedures. With proper utilization of data, the organizations will be able to safeguard their digital assets against data theft.

How to Deal with Dark Date?

There are steps designed to deal with dark data.

Set your goals for data sorting – To deal with a large quantum of unstructured data, first you need to think about what kinds of problems need to be fixed in your business operations or contact center environment. Without proper goal setting, it is hard to deal with so much data to sort through. So, start analyzing with those goals in mind.

Data Discovery – Then the useful chunk of data needs to be identified.  Data discovery is a process that runs on a large amount of unstructured data to get complete visibility of an organization’s overall data landscape. Using this process, you can identify useful data with the help of different data analytics Tools or by applying various data pattern algorithms or queries.

Classification of data – The next step of dark data management is the classification of enterprise data with the help of a data categorization engine. This process allows the organizations to identify the value of a particular chunk of data and what business that belongs to such as where the data can be useful, data value, security, and risk, and so on.

Data management – With properly defined Policy-based data management procedure organizations can take a decision on classified data, whether to follow data cleansing or archive to lowest value storage platform.

Following these data management steps, organizations can categorize data as hot – critical data and cold data. Cold data can be moved from high-cost storage platforms to low-cost storage (unstructured data storage) platforms. Data management is a huge challenge for most organizations as they have to involve so many knowledge workers to segregate the data, analyzing data to creating content, manage information, and dispose of once it is no longer needed. There are several managed IT services to help you manage dark data.

Manual Assessment of dark data in any organization is a tedious task. Once you’ve found the dark data that you want to analyze and utilize, make sure that your team has the appropriate tools that they need to transform the retrieved data into actionable insights. Therefore, you should go for the right dark data analytics tools and methodology designed to shed light on it. There are multiple things like RPA tools, artificial intelligence, and machine learning that are helpful in data analysis. Proper analysis of dark data can offer tremendous opportunities for an organization in economics, compliance, and productivity.

To ensure that the sorted data is actually be used effectively the organizations need to invest in right kind of tools. Video and sound analytics, computer vision, machine learning, and advanced pattern recognition are tools and techniques that you need to choose depending on your data type that may help illuminate dark data. Adaption of right kind of tool will provide the ability to discover, analyze, and visualize data from multiple platforms and locations via a single interface. This process increases data visibility and reduces the tendency to store the same data multiple times.

Advanced data visualization technologies can be used to connect all of the available data sources and present them in a single dashboard. So the users can have real-time visibility to the compiled data. Therefore, users can have a better understand of the available data and use their dark data to uncover the information they need for business insights.

A number of enterprises are working to create better artificial intelligence (AI) tools that can provide organizations with even more data than they currently have. It is crucial to have efficient data collection and analysis strategies in place. Betterment of dark data analysis may be the key to business efficiency, improved customer relationships, and higher profits.

Wrapping Up

Dark data has grabbed the attention of organizations in recent times. Until now, data analytics was restricted mainly to structured data to come to any conclusion. However, with the advancement of technologies, the situation is changing. With the recognition of dark data’s potentiality, the organizations have become concerned about dark data management and analytics for better business insights. In fact, businesses are gearing up to utilize the dark data and take its take advantage to drive innovation and enhance competitiveness in the future data-driven decade. Managed IT services are a way to gain access to advanced technology that can help in dark data management and utilization.


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