Top 10 things to cover in your managed services agreements
A managed services agreement(MSA) is an official contract between a managed services provider (MSP) and a client. MSA is also known as ‘managed services contract’ or ‘management service agreement’. The purpose of this contract is to define the services an MSP will provide to its client. It also contains the minimum response time, payment structure, and liability protection. Every managed IT services provider is not the same and not even their service packages – before signing a contract, one should know precisely what they can expect from their service provider. Purpose of an MSAA managed IT services provider always looks…
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