Top 9 Digital Transformation Trends to Watch in 2021

The pandemic crises have dramatically enhanced the importance of digital transformation and make everyone convinced of its unquestionable requirements in current and coming days. It plays a crucial role for companies to improve their customer experience and produce higher Return on investment (ROI). Many organizations have already started their digital transformation journey, while some are in the planning stage. The technology landscape is dynamic— it’s constantly improving for better work efficiency, smooth development, and fast business growth.

The COVID crisis constrained businesses to embrace digital drivers like automation, big data, digital workforce, etc. Moving forward, even those will be supplanted with the next big wave of digital transformation. This new wave has introduced a new approach to improve the operations, customer care services, and employee experience in this new normal era. Here are the digital transformation trends which are likely to dominate the digital world.

1. 5G

As of now, 5G or 5th generation mobile network (5G) is one of the best telecommunication providers’ best weapons to meet the solid connectivity and bandwidth requirements for remote work, videoconferencing, and digital collaboration without interruptions.

This technology will revolutionize the digital world by supporting other latest technologies and innovations—it has the potentiality to contribute to smart manufacturing, smart vehicles, and smart cities. 5G can also modernize different industries like education, healthcare, agriculture and other business sectors in a vast way. Basically, this technology accelerates the digital transformation journey by transmitting huge amounts of data at an extremely high speed to deliver at unimaginable speed.

2. Artificial Intelligence adoption:

In today’s world, AI advancements are pretty popular, and more than 70% of consumers are utilizing this technology. Various technological developments like data processing and face & speech recognition have become possible because of Artificial Intelligence adoption. The vast spectrum of AI incorporates AI platforms, machine learning, deep learning, chat-bots, and analytics.

Multiple IT industry giants are now relying on AIaaS (Artificial Intelligence as a Service) to explore new services, like digital assistance, machine learning, cognitive computing, business intelligence, and so on. This technology is said to revolutionize numerous industries like healthcare, education, marketing, eCommerce, retail, recruitment and HR, and many more.

3. Augmented Reality (AR):

In simple words, AR is an enhanced version of the actual physical world, which is achieved via the use of digital visual elements, sounds, and/or other sensory stimuli delivery through technology.

Augmented reality has the ability to revolutionize the Retail/E-commerce industry — using AR, fashion brands can offer virtual fitting rooms to their customers to check the colour, design, and fit without real trial. AR can also help with services like store navigation, product customization, and so on

4. Robotic process automation (RPA):

RPA, with its intelligence process automation, has the efficiency to carry out multiple business processes — it ensures software-driven automation with the help of AI. Though still in its earliest stages, robotic process automation gives the advantages of upgraded precision, expanded proficiency, improved customer experiences, cost decrease, and consistent flexibility. Like the development of cloud computing, this technology is also being popular among industries. It provides scalable solutions at a reasonable cost to small and large organizations.

5. XaaS (Everything-as-a-Service)

Everything as a service (XaaS) is a new pattern in the aaS model—here, the services will be delivered through the cloud with virtual access to nearly everything.  Technologies like the Internet of Things (IoT) and Artificial Intelligence (AI) will play a vital role in building those services or improving the existing services to achieve the digital-native status. XaaS is beneficial for both the businesses and customers — it will improve the scalability of processes with cost-effectiveness but without CAPEX and OPEX. This way of XaaS will ease the way services are offered to digital businesses.

6. APIs

Undoubtedly, the multi-cloud strategy helps businesses to maintain a balance between cost-effectiveness, versatility of operations, and security. The utilization of application programming interfaces (APIs) allows enterprises to expose application’s connectors that other systems can use to exchange data. From changing legacy infrastructure to micro-services, APIs will help companies lessen data silos and make collaborative experiences. It will also assist them with changing over degenerate applications into one behemoth of a data mart, helping them make critical business decisions and increasing their overall ROI.

7. Digital twins

Digital twin is basically a digital representation of real-world objects with embedded sensors—with the use of the sensor, the object can automatically process data and visualize it. These digital twins are worthy in supply chain management and manufacturing industries as they help in huge cost reduction in supply chains. The collected data is used to get insights and patterns using advanced analytics and machine learning algorithms —the algorithms can be used to identify downtimes, malfunctions, quality errors across applications, etc.

8. Blockchain

Blockchain is an efficient system of recording information in a way that makes it difficult or impossible to change, hack, or cheat the system. A blockchain is actually a digital-ledger of transactions that can be duplicated and distributed across the entire computer system network. This technology plays a crucial role in repairing the broken economy due to the pandemic by aligning the supply chains to fix them by processing and verifying transactions quickly and efficiently.

9. Digital Cybersecurity

With the pandemic crisis, cybersecurity has become extremely important. Hackers are continuously attacking various industries like banks causing data theft as well as financial loss. As a huge percentage of the workforce is working distantly, companies are facing more and more cybercrimes. With fewer employees working nearby on onsite on the same secure network, organizations must hold up their cybersecurity strategies, incorporate the latest technologies to improve network security for mobile work-from-home devices.


Digital transformation is crucial as it transforms the customer experience by delighting customers with user-friendly applications. It also ensures to deliver better insights with data driven metrics and predictive analytics to develop customer aligned digital products and services. To have the latest digital technologies in your business, you can definitely take help of the IT infrastructure consulting services. With the new tech updates, you can enjoy increased agility and speed across the entire organization.


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