Top five Trends in Managed IT Services today to observe

In the last decade, especially in the previous two years, organizations are experiencing a massive change in the work environment and culture. New technologies and tools are coming in and out regularly, making your IT environment ever-evolving. Organizations prefer to adopt those cutting-edge technologies and updated applications to make their operational processes smooth and efficient.

To cope with this paradigm shift in the work environment, organizations need to focus on better acceptability of the workforce. They also need to meet the growing scalability requirement, enhanced data security, backup facility, and uncompromised agility. To help you achieve all these business needs, a managed IT service provider(MSP) is the right option.

Managed Services Providers can be beneficial for your business in different ways. Let’s see the latest trends in managed IT services to watch out for in 2022 and beyond.

1. An all-inclusive IT security strategy

Since 2020, cybersecurity has become an enormous concern. The number of cyberattacks has increased significantly, which can even be fatal for many organizations, especially SMBs. 

Therefore, the primary concern of CISOs in the current situation has become to identify the potential breaches and minimize their impact on businesses.

To safeguard sensitive business information, protect IT infrastructure, and streamline the  identity and access management, MSPs have identified the key areas to focus on, such as:

  • Endpoint protection
  • Multi-Factor Authentication
  • 24X7X365 cybersecurity monitoring and management (Security as a Service)
  • Real-time identification of threats and addressing the risks
  • Security as a Service (SECaaS)
  • End-User Education

These measures play a crucial role in providing vital security services to protect their clients in 2022. While internal IT teams are effective and expensive, their efficiency is limited. Therefore, a strategic partnership with a managed service provider can enable enterprises to adopt proactive approaches to sure their data protection and infrastructure security 24X7X365 days.

2. Cloud Computing and automation

Cloud technology is already famous and used to contribute to the digital transformation of businesses. But many organizations face challenges in incorporating a multi-cloud environment to enhance customer engagement. And the main reason behind this is the lack of skill and infrastructure. In such a situation, a cloud managed services provider is the one who can help those organizations to adopt the technology into their processes. Organizations can utilize the expertise of experienced professionals of MSP to navigate the fast-changing IT environment with minimal downtime. A recent study shows that the market size of global cloud managed services is expected to reach $ 82.51 billion by 2025.

Partnering with cloud-managed service providers will allow organizations to reduce overall expenses and enhance productivity. If an organization opt for an MSP on a consumption-based pricing model, they will be able to scale at optimal costs as per their business needs. Apart from these, the robust infrastructure of a cloud MSP will help an organization be future-ready.

Automation is also a crucial aspect form modern organizations. It helps reduce the burden of redundant and repetitive tasks from the in-house staff and helps them be more efficient in their core job. So, the internal workforce can do a substantial amount of work in lesser time. But the need for automation is very different from business to business. That’s where an MSP comes in to offer tailored automation across different business processes.

3. IoT and Blockchain

IoT with blockchain can provide excellent results like tamper-resistant data sharing facility, faster data exchange, more robust security, enhanced supply chain efficiency, minimized expenses, etc. According to a recent report, by 2025, 22 billion devices will be connected to the internet. But it is not so easy to deal with such a hyper-connected world. Organizations need the necessary skillsets to utilize IoT and blockchain to deal with a hyper-connected network and secure their business data. In such a situation, an MSP can be the saviour; they can help you adopt these cutting-edge technologies. With innovative technologies, you will get a chance to remain market-relevant, even in future.

Attempting to gain substantial knowledge on every emerging technology is time-consuming and costly, and inefficient at times. So, it is wise to go for a professional with in-depth knowledge and the required infrastructure to help you adopt cutting-edge technology and enjoy its advantages. With an MSP, organizations can also get help to identify their knowledge gaps and get the necessary support to bridge those gaps.

4. Outcome-based services

The modern organization believes in assured value addition for every investment. They want to have a predefined outcome, documented clearly—it will make them able to quantify the result in real-time. To meet this new requirement of the clients, MSPs are coming up with outcome-based service packages.  

In recent times, MSPs need to continuously upgrade their knowledge and skillsets to offer better services to their clients. They use advanced analytics and reporting techniques to demonstrate the impact of different technologies implemented and concrete data supporting the subsequent outcome. This will ensure businesses about their ultimate bring in out of their cloud-managed services recruitment.

Such a trend also encourages most businesses to look for MSPs who agree to offer a complete stack of services instead of individual services. So, MSPs need to upgrade their service packages, mode of management, and functions offered and include assistance in their packages to help clients measure results.

5. Everything as a service (XaaS)

Modern enterprises prefer to avail every aspect of solutions as an as-a-service business model. It helps them to cater to the ever-changing customer demands and expectations. So, everything-as-a-service is the new trend in the world of managed IT services. In this approach, MSPs need to careful analysis of the end objective and use technologies to build custom platforms accordingly that can make customers’ tasks easy.

Partnering with an MSP allows enterprises to get a compact service package that combines seamless data management, 24X7 IT security, optimized IT expenses, access to industry experts and improved agility, which help them achieve their business goals.

Key Takeaways

To deal with the ever-evolving technologies, changing industry standards and regulations, organizations can consider hiring MSPs to keep them up with the pace. It is really hard for businesses to get experts on every new skill in-house. Therefore, it has become essential for organizations to hire a reliable managed IT services provider and contribute to the smooth running of the business.


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